Best Auto Repair, Grand Rapids

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Call us for all your car needs! 616-453-3877

Customer Service

How We Can Solve the Issue Together

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.When it comes to repairs, however, some things stay the same. The following tips should help you along the way:

Try To Diangnose the Issue on Your Own

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

Be on the Lookout for the Following

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Communicate Your Findings When You Come In

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Be Thorough

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Car Warranty Scams FAQs

Be sure to review the below information in order to avoid a potential scam.

Is there a car warranty scam?

Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.

Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.

What do I do if I fell for a car warranty scam?

There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.

How do you check if your car warranty or vehicle insurance has really expired?

If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.

Discover More About Appointments and Repair Services At Walker Auto Service LLC in Grand Rapids

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ASSOCIATIONS

  • ASE Master Technician
  • Mitchell1
  • Interstate Batteries
  • Hunter
  • Blackhawk Automotive
  • Car Care Aware

Testimonials

  • reviewicon
    I don't even live in the area anymore and I make sure anytime I have a car giving me issues, I get it taken to Walker Auto. Over the last eight years, I have brought six different cars in for work, and they have been very knowledgeable about all of them. They're not pushy, they're very matter-of-fact, fast, and professional.

  • reviewicon
    Its finally nice to take my car somewhere thats honest. Highly professional. I am recommending to all my friends. They were able to fix my car the same day and were less expensive than two other shops. Much appreciated.

  • reviewicon
    I live 54 miles away and needed my alternator fixed ASAP so I could get back home. I called all over GR first at the bigger service shops and NO ONE could get me in for a week or two, I thought all was lost. I searched one more time in walker for service shops and these wonder people came up on Google. As a final attempt I called in tears and told them about the situation and right away they had me bring my car down and fix it. If it wasn't for these awesome men I would be stranded still. :) :) :) :) I have now found my new service shop for my car.

  • reviewicon
    Super friendly. Fixed my truck the same day I bought it into them. AWESOME!